The Terms and Conditions outlined herein, along with the terms specified in the Customer Application Form (CAF) and Invoices, which are timely updated, constitute integral components and are deemed to govern the provisions for the Services provided by KVBL. By subscribing to the service from Kerala Vision Broadband Limited, the subscriber shall be deemed to have accepted these Terms and Conditions.

1. KVBL reserves the right to change any or all aspects of this agreement, operating rules, usage guidelines, prices governing the service plans, pricing structure, and product/service policies at any time without prior intimation to the subscriber specifically. It is the sole responsibility of the customer to stay informed of the Terms and Conditions, as amended from time to time, as published on the Website https://keralavisionisp.com/terms, and agree to abide by them.
2. “Subscriber” or “customer” refers to any individual who utilizes the service(s) provided by KVBL. The term “person” mentioned above encompasses individuals, partnerships, proprietary concerns, body corporates, housing societies, associations of persons, bodies of individuals, and other artificial juridical persons.
3. “Service(s)” in general encompasses all the services provided, marketed, maintained, and supported by KVBL as of the current date, including all updates and upgrades offered under the Kerala Vision Broad Band initiative. However, concerning the Subscriber, the term “service” shall refer exclusively to the wired internet service availed by the subscriber.
4. The Customer registration must be completed with accurate and complete details, including name, address, telephone number, email address, etc. Any changes to this information must be promptly updated by the respective Subscriber. Failure to do so may result in KVBL reserving the right to terminate the service and close the account without any obligation to refund the Customer’s account balance.
5. The charges for the subscribed service are payable in advance and non-refundable. Additionally, all taxes, duties, or any other levies of any nature whatsoever payable for the service shall be borne by the Customer in addition to the charges for the availed services. The KVBL or its LCOs shall have the right to provide its service along with the other 3rd party service as a combo plan which includes OTT platforms etc. However, KVBL shall not be responsible for services other than its core business of wired internet service.
6. KVBL will work to maintain the maximum possible uptime of the service, exerting its best efforts. However, KVBL will not be held responsible for service downtime due to reasons beyond its control, such as force majeure events. “Force Majeure” includes events like Acts of God, declared or undeclared war, riots, civil commotion, revolutions, hostilities, strikes, epidemics, accidents, fire, non-performance of the 3rd party network service provider or any other cause similar to those enumerated, or of equal force, not within the control of KVBL, rendering fulfilment of this contract impossible.
7. KVBL shall not be liable to the Customer for any loss, direct or indirect expense, or damage of any kind including but not limited to mental agony, arising due to the performance of KVBL service or arising from disruption, interruption, suspension, or malfunction of the service for whatsoever reason. Further, The Customer also acknowledges and accepts that in the very nature of the service to be provided, there can be a number of factors affecting the services provisioned, and the obligation of KVBL shall be limited to providing the services on a best-effort basis.
8. KVBL provides wired internet services on a best-effort basis, similar to any other internet service provider, subject to quality regulations. The Customer must understand that internet speed experienced wirelessly and through hard-lined connections will vary based on numerous factors, both related and unrelated to KVBL. These factors include, but are not limited to:
   • Devices connected to the network.
   • Performance of Customer equipment such as routers, switches, cables, etc.
   • Presence of software bugs.
   • Network traffic issues in servers and domains
   • Peak usage times
   • Availability of interconnect networks etc.
9. The KVBL provides wired internet connectivity services only, the data speed is subject to the Customer Premises Equipment (CPE) chosen by the customer. Customers are free to set up their CPE according to their preferences. If KVBL may offer any 3rd party CPE, either right to use or at a cost, it does not guarantee the quality of the equipment.
10. KVBL shall not be responsible for any loss or damage resulting from the use of any third-party software or hardware optionally provided to enhance user experience. Any support required must be obtained from the respective software vendors/companies. Customers have the freedom to choose whether or not to use such software or hardware including Modem router Etc. KVBL will be responsible only for carrying data packets through wired connection and is not responsible for its nature or content. The liability of KVBL is limited to the core wired internet service rendered by KVBL and KVBL shall not be liable for any acts or deeds of the Subscriber outside the scope of this service.
11. The customer shall not engage in any actions detrimental to KVBL’s interests. The subscriber shall fully defend, indemnify and hold KVBL, its employees, directors, officers, agents, partners, affiliates, and their successors and assignees from and against any liabilities, damages, losses costs and expenses, including attorney’s fees, caused by or arising out or claims based upon his/her use of KVBL services, including any claim of libel, defamation, violation of rights or privacy, loss or service, loss of profit, loss of opportunity, loss of business, loss of revenue, wasted costs, indirect, incidental, special or consequential loss arising out of or in any way connected with the use of KVBL services and any other indirect or consequential loss howsoever arising.
12. KVBL or its assignees reserve the right to inspect the Subscriber’s premises at all times to ensure that the subscribers adhere to the terms of service. If the Subscribers is found in default in complying with the said terms of service, KVBL reserves the right to terminate the services immediately and shall not be liable for any refund or compensation thereafter.
13. KVBL reserves the right to terminate the services for the. Non-compliance with regulations and T&C, Non-feasibility of the location, Lack of network capacity, Non-availability of LCO in the location, or any issues out of the control of KVBL. For which the KVBL will provide 10 days prior email notice to the subscriber. Apart from that both KVBL and its subscribers shall have the right to terminate the service by 30 days prior email notice without assigning any reason for such termination. The subscriber shall send such notices or objections to hello@keralavisionisp.com. Further, KVBL reserves the right to accept or reject any customer application forum without citing any reason for the same.
14. The KVBL provides its service on an “as is and available” basis. KVBL, its employees, agents suppliers vendors, and distributors make no warranty of any kind, either expressed or implied unless explicitly granted to the Subscriber by way of service level agreements regarding the quality accuracy or validity of the data and/or information available on its systems or residing on or passing through its interconnecting networks or that the service will be uninterrupted or error-free. KVBL expressly excludes any implied warranty of merchantability or fitness and any service guarantees granted to the Subscriber shall be limited for the cause and period of such agreement.
15. The ‘network’ or ‘network components’ use by KVBL to render the Kerala Vision Broad Band Services, including but not limited to cables, switches and un-interrupted power supply, ONUs deployed by or on behalf of KVBL is the exclusive property of KVBL the Subscriber shall not remove/re-locate the same without prior written consent from KVBL. Any attempt to violate or violation of the same shall be deemed as a wilful attempt to destroy KVBL property and the subscriber shall be liable to be dealt with by the prevailing laws.
16. The customer is free to use their equipment at their premises compatible with KVBL services. Customers are required to return the CPE to KVBL or assignee within 30 days of service inactivation, without any defaults, if the CPE is provided on a “right to use” basis.
17. KVBL reserves the right to control/monitor the functionality of the device provided to the Subscriber (if any), from its end during the service period. To provide speed of connection of service(s) or otherwise, KVBL reserves the right to upgrade the service(s), without prior intimation to the Subscriber as long as tariff remains unchanged for the service. The Services may be suspended in whole or in part at any time without notice to the Subscribers if the network requires urgent modification, maintenance, or under the instruction issued by competent authorities. KVBL shall make all responsible efforts to minimize the frequency and duration of such events.
18. The KVBL provides broadband connectivity to a single PC connection or a household unit. The household broadband service is exclusively for the consumption of the subscribers of the service. The Subscriber re-distribution or sharing of the service for commercial intent is not permissible unless explicitly authorized in writing by KVBL. KVBL reserves the right to inspect the Subscriber’s premises and disconnect the service without prior intimation, if the illegal usage is found to violate the terms and conditions of the subscription, the Subscriber’s account shall be closed and the balance of the amount remaining to the credit the Subscriber’s account shall not be refunded.
19. It shall be the duty of the Subscriber to protect and keep the password protected, safe and secured. Online requests made by any Subscriber shall be treated equivalent to the physical form of the application and KVBL shall not be liable for any unauthorized online requests made by the subscriber. Kerala Vision shall be responsible for payments only for transactions completed under its invoices accessible at https://selfcare.keralavisionisp.com/Customer, unless explicitly stated otherwise